Terms of Service
Chapter 1: General Provisions
These terms and conditions define the terms, procedures, and other necessary matters regarding the use of the "ianclinic.com" service (hereafter "Service") provided by IAN Clinic (hereafter "the Company").
Article 2 (Definition of Terms)
① "Service" means all features and services provided by the Company for medical treatment, whether covered by insurance or not.
② "Online Payment" or "Online Payment Service" refers to the use of the payment service provided on the Company's website reservation service to use or purchase non-insured medical products or promotions offered by the Company.
③ "Product" means non-insured medical services purchased by members using the "Online Payment Service" on the company website.
Article 3 (Effectiveness, Amendment, and Application of the Terms)
① These Terms become effective when posted on the service screen or otherwise notified to members.
② The Company may amend these Terms at its discretion. If the Terms are amended, the effective date and reasons will be indicated, and the revised Terms and current Terms will be announced to members seven (7) days before the effective date.
③ If new provisions are added to the service, these Terms shall apply unless otherwise specified.
④ Matters not covered in these Terms shall follow relevant laws such as the Basic Telecommunications Act, the Telecommunications Business Act, and service usage guidelines.
Chapter 3: Obligations of Parties
Article 9 (Company's Obligations)
① The Company shall not engage in acts that are illegal or violate these Terms, and will strive to provide ongoing and stable service.
② The Company shall not disclose or distribute members’ personal information obtained through service provision to third parties without prior consent of the member. However, exceptions apply as follows:
③ The Company may refuse to approve in the following cases:
- When requested by government agencies under the Basic Telecommunications Act and other laws
- When required for criminal investigation purposes or by a request of the Information and Communication Ethics Committee
- When requested according to procedures stipulated in other relevant laws
④ Within the scope under paragraph 2, the Company may compile and use statistical data regarding members’ personal information for operational purposes.
⑤ The member is responsible for liabilities and disadvantages arising from information entered by the Member or errors in said information related to payment of the Online Payment Service, except where not at fault due to intent or negligence.
⑥ The Member may not transfer or gift the right to use the service or any other contractual rights to a third party, nor provide these as collateral.
⑦ The Member must not commit the following acts in relation to service usage:
- Entering, registering, or transmitting false information during sign-up, member info change, or identity verification
- Unlawfully using another member’s ID or password to access services or misappropriating information
- Using another person's payment information (such as credit card or account number) for the Company's service without permission
- Hindering the Company’s business without a justifiable reason
- Spreading computer viruses or other computer code, files, or programs that cause service malfunction or system confusion
- Violating copyrights or portrait rights of the Company or third parties
- Defaming or hindering the business of the Company or third parties
- Using the service for commercial gain without the Company's consent
- Violating relevant laws, good morals, public order, or other Company policies
Article 10 (Privacy Policy)
The Company strives to protect personal information provided at member registration and financial transaction information generated while providing services. Protection of member personal information is governed by the Company's Privacy Policy and relevant regulations.
Article 11 (Member’s Obligations)
① Members must not engage in the following behaviors:
- Reproducing, modifying, or providing information acquired from the service to others for purposes other than the member’s own use without the Company’s prior consent
- Infringing copyrights held by the Company or others
- Disseminating content harmful to public order or good morals
- Committing acts related to criminal conduct
- Otherwise violating any relevant laws
② Members must comply with any service usage restrictions posted or otherwise notified by the Company.
③ Members must not conduct any commercial activities without the Company’s consent.
Article 12 (Prohibition on Assignment)
Members may not transfer or gift the right to use the service or other contractual rights to a third party, nor may they use these as security.
Chapter 4: Use of Service
Article 13 (Provision of Information)
The Company may provide members with various information necessary for using the service via e-mail or postal mail. Members may refuse to receive such information by notifying the Company via e-mail.
Article 15 (Service Usage Hours)
① Unless there are operational or technical issues, the service is available 24 hours a day, 365 days a year. This does not apply during scheduled maintenance or other periods designated by the Company, in which case members will be notified in advance.
② The Company may, in exceptional cases, restrict part or all of the service if normal usage is disrupted by unforeseen events such as equipment problems or excessive usage.
③ Some services offered by the Company may have separate service hours, in which case advance notice will be given to members.
Article 16 (Responsibility for Service Usage)
Members are prohibited from using the service for illegal business activities, advertising, hacking, distributing commercial software illegally, or sharing obscene material. The Company is not responsible for any losses or legal issues arising from such actions.
Article 17 (Service Suspension)
① The Company may suspend service provision in the following cases:
- Due to facility expansion or maintenance
- If the common carrier as defined by the Telecommunications Business Act discontinues service
- If the service becomes unavailable due to force majeure
② Except in cases of force majeure such as national emergencies or disasters, the Company will notify members of any suspension of service.
Chapter 6: Intellectual Property Rights
Article 19 (Intellectual Property Rights)
① Rights and responsibilities for materials posted by members on the service belong to the posting member. The Company may not use such materials for commercial purposes outside the service without the member's consent.
② Members may not use, modify, rent, distribute, or transfer intellectual property (such as data, services, software, or trademarks) owned by the Company or its affiliates without the Company’s written approval.
Chapter 7: Damages and Jurisdiction
Article 20 (Damages)
The Company is not liable for damages incurred while services are provided free of charge, unless caused by willful intent or negligence of the Company.
Article 21 (Limitation of Liability)
① The Company is not liable for providing the service if it is prevented by force majeure such as natural disasters or other unforeseeable events.
② The Company is not liable for service interruptions caused by member error.
③ The Company is not liable for loss of expected profits or damages resulting from a member’s selective data choice during use of the service.
④ The Company is not liable for the credibility or accuracy of information or data posted by users on the service.
⑤ The Company is not responsible for mediating disputes between users, or between a user and a third party, and assumes no liability for any resulting damages.
⑥ Should the Company incur losses due to violation of these terms by a user, the violating user must indemnify and compensate the Company for all such damages.
Article 22 (Jurisdiction)
For any disputes related to service usage, including usage fees, the exclusive jurisdiction is the court of competent jurisdiction for the Company’s headquarters.
Chapter 8: Payment
Article 23 (Purchase Request)
① Users may make a purchase request through the following or similar methods on the website, and the Company must provide easily understandable information regarding the following:
- Search and selection of products or services
- Entering purchaser information such as name and contact information
- Review and agreement to the terms, including charges and any services with restricted withdrawal of offer
- Submission and confirmation of purchase request
- Choice of payment method and payment
- Final approval by the Company
② When the Company provides personal information of the purchaser to a third party, it must inform the purchaser and obtain consent on:
- The recipient of the personal information
- The purpose of using the personal information by the recipient
- The items of personal information to be provided
- The recipient's period of retention and use of personal information; the same applies if consented terms are modified
③ When the Company outsources handling of purchaser's personal information to a third party, it must inform the purchaser and obtain consent on:
- The recipient entrusted with handling personal information
- The details of entrusted work
However, if required for service agreement fulfillment and for user benefit, the process described in the Act on Promotion of Information and Communications Network Utilization and Information Protection, etc. may be followed instead of obtaining consent through a separate procedure.
Article 24 (Formation of Contract)
① The Company may reject purchase requests under the "Purchase Request" clause of these terms in the following cases.
- If the request contains falsity, omissions, or errors
- If the requester is a customer whose membership qualification is restricted or suspended
- If the purchase request is acknowledged as being made for resale, or by fraudulent means or purposes
- If approval of the purchase request is judged to cause significant technical issues for the Company
② The contract is deemed to be established when the Company's acceptance (receipt confirmation) reaches the user.
③ If the Company expresses acceptance, it will include confirmation of the purchase request, sale availability, and instructions for modifying or canceling the purchase request.
Article 25 (Payment Methods and General User Fees)
① Payments for products purchased on the Company's site can be made in the following ways:
- Various card payments (debit card, credit card, NaverPay, KakaoPay, etc.)
- Simple payment
- Other electronic payment methods
② The Company may check whether the purchaser has lawful use of the payment method. If verification is pending, the transaction may be postponed or canceled.
③ The Company, its policy, and payment provider (such as mobile carrier, credit card company, or payment gateway) standards may be used to verify the monthly total payment amount and charging limit. During verification, transactions may be postponed or canceled.
④ The maximum monthly payment and charging limit per purchaser may be set according to Company policy and payment provider standards.
⑤ The purchaser is fully responsible for all payment or settlement information provided.
Article 26 (Receipt Confirmation, Modification and Cancellation of Purchase Requests)
① When a purchase request is received, the Company will send a confirmation to the purchaser.
② If there is any intent to modify or cancel the purchase after such confirmation, the purchaser must request it immediately after receipt, and the Company will handle the request accordingly. If payment has already been made, the withdrawal provisions of these Terms will apply.
Article 27 (Refunds)
① If the purchased product cannot be provided to the purchaser due to unavailability or inability to book online, the Company will notify the purchaser of the reason promptly. If payment was made, the Company will refund the payment within the period from payment date to the reserved date/time requested through the online reservation system. If otherwise specified by the Act on Consumer Protection in Electronic Commerce, those provisions apply.
② If the purchaser receives the Online Payment Service, it cannot be returned or exchanged in these cases:
- If the "Online Payment Service" is lost or damaged due to the purchaser's fault
- If the value of the "Online Payment Service" is significantly reduced due to the purchaser’s use or partial consumption
- In other cases where withdrawal of offer is restricted under the Act on Consumer Protection in Electronic Commerce
③ Notwithstanding Paragraphs 1 and 2, if the Online Payment Service does not match advertised content or was not provided per contract, the purchaser may withdraw within three (3) days of receiving the service or within thirty (30) days of discovering or being able to discover such facts. If otherwise stipulated by the Act on Consumer Protection in Electronic Commerce, those provisions take precedence.
Article 28 (Withdrawal of Offer)
① Purchasers who contract for products or services with the Company may withdraw their offer within seven (7) days of receiving the receipt confirmation.
② If the Company did not clearly inform the purchaser of reasons for withdrawal restrictions or did not take steps such as service delivery, the purchaser’s withdrawal right is not restricted.
③ In cases where content significantly deviates from the advertisement or is not performed per contract, withdrawal may occur within three (3) days of purchase or within thirty (30) days of discovering or being able to discover such discrepancies. Should the Act on Consumer Protection in Electronic Commerce provide otherwise, those provisions apply.
Article 29 (Effects of Withdrawal of Offer)
① Upon receiving the returned product, the Company will refund the payment within three (3) business days. If delayed, the Company will pay delay interest as stipulated in Article 21-3 of the Enforcement Decree of the Act on Consumer Protection in Electronic Commerce (15% per year).
② When refunding, the Company will promptly instruct the payment provider (such as the credit card company) to suspend or cancel the payment.
③ When withdrawing, the purchaser is responsible for any costs required to return the goods unless the product was different from the listing or not provided according to contract, in which case the Company will cover return shipping.
[Appendix] (Effective Date) These Terms and Conditions take effect July 22, 2024.